Delete your account
Pending legal review. What this page describes is what the system does. The binding legal wording is finalised by our data protection counsel before launch.
Confirm the deletion
You opened the link from our confirmation email. Nothing has been deleted yet. Pressing the button below signs you out everywhere and starts the deletion described on this page; inside the next 30 days only our support team can stop it.
The link works once and for 24 hours. If it has expired, request a new one with the form further down.
Thank you. If this address has a Teki account, a confirmation email is on its way. Deletion starts only when you press the button in that email.
Deletion confirmed. You have been signed out everywhere, and the deletion finishes within 30 days.
This link is incomplete, expired or already used. Request a new one with the form below.
What gets deleted
- your account, sign-in details and devices;
- your family, every child profile in it, and all learning history;
- the notes you wrote, your saved and favourite activities, and your settings;
- any data export you generated.
If a second adult shares your family, they lose access too. If you are the second adult rather than the owner, only your own account is deleted and the family continues.
What we have to keep
Accounting records of payments are kept for as long as tax law requires, reduced to the minimum: amounts, dates and identifiers, separated from everything personal. We also keep a record that the deletion happened, which contains no name, address or identifier — it exists so that restoring a backup can never quietly bring your data back.
How long it takes
Access ends immediately: you are signed out everywhere and cannot sign in again. Erasure finishes within 30 days. Inside those 30 days our support team can still stop the deletion if you change your mind — signing in will not do it, precisely so that nobody else can undo it either.
Your subscription
Deleting your Teki account does not cancel a subscription bought in the App Store or on Google Play. Those are managed by the store, and you need to cancel there as well — otherwise it keeps renewing.
Ask for deletion
The simplest way is in the app, under Profile → Data and account, where you can see exactly what will be removed before you confirm.
If you cannot sign in, enter the account's email address below. We will send you a confirmation email, and deletion starts only after you press the button in that email — so nobody can delete your account just by knowing your address.
What happens next
For your protection we always reply the same way, whether or not the address has a Teki account. If it does, the confirmation email arrives within a few minutes — check the spam folder too. The link in it opens this page with a Delete my account button; nothing is deleted until you press it. The link works once and for 24 hours; if it has expired or was already used, simply send the form again.